Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem order report. Provide pictures of the item and valid reason for your item return. Use the following contact form and select Merchandise at this link https://www.bagcount.com/contact.html
The return address is set by default to the Elite Music facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Elite Music’s facility isn't used as the return address, you would become liable for any returned shipments you receive.
Contact Elite Music before Returning Your Item: Provide pictures of the item and valid reason for your item return. Use the following contact form and select Merchandise at this link https://www.bagcount.com/contact.html
Return Address - after contacting Elite Music we will reach out to you with u.s or international return address information. Return shipping will be covered at customers expense.
Refunds - Elite Merch customers are welcome to full refunds, exchanges or store credit after 4 weeks of delivery date.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you (if and as applicable).
If you haven't registered an account on Bagcount.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Elite Music does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for face mask, you would need to place a new order at your expense or a product in another size. Customers residing in Brazil and regretting a purchase must follow up on our Contact Form and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Elite Music reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
If you notice an issue on the products or anything else on the order, please submit a problem order report. Provide pictures of the item and valid reason for your item return. Use the following contact form and select Merchandise at this link https://www.bagcount.com/contact.html
The return address is set by default to the Elite Music facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Elite Music’s facility isn't used as the return address, you would become liable for any returned shipments you receive.
Contact Elite Music before Returning Your Item: Provide pictures of the item and valid reason for your item return. Use the following contact form and select Merchandise at this link https://www.bagcount.com/contact.html
Return Address - after contacting Elite Music we will reach out to you with u.s or international return address information. Return shipping will be covered at customers expense.
Refunds - Elite Merch customers are welcome to full refunds, exchanges or store credit after 4 weeks of delivery date.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you (if and as applicable).
If you haven't registered an account on Bagcount.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Elite Music does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for face mask, you would need to place a new order at your expense or a product in another size. Customers residing in Brazil and regretting a purchase must follow up on our Contact Form and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Elite Music reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.